Return Policy
This Return Policy applies to all products purchased through the Zaverat Mall website operated by Zaverat Mall.
Returns Policy
Our return policy covers all products purchased through the Zaverat Mall website (“Service”). Customers may return unused and undamaged products within 30 days of purchase by contacting our customer support team for approval and instructions. Once the returned product is received and inspected, a refund will be initiated to the original payment method, typically processed within 7-10 business days. Customers are responsible for return shipping costs unless the product is being returned due to a defect or error on our part. Exchanges for different sizes or colors are also accepted, and damaged or defective products will be replaced or refunded promptly. For any questions or concerns about our return policy, please contact us at info@zaveratmall.com.
Refunds
We accept returns for any unused and undamaged products purchased through our Service within 30 days of the purchase date. To initiate a return, please contact our customer support team at contact@zaveratmall.com with your order number and reason for return. Once your return request is approved, you will receive further instructions on how to return the product.
Exchanges
If you would like to exchange an item for a different size or color, please contact our customer support team for assistance. We will process the exchange once we receive the returned item and confirm its eligibility for exchange.
Shipping
Customers are responsible for the cost of return shipping unless the product is being returned due to a defect or error on our part. We recommend using a trackable shipping service for returns to ensure the package is delivered to us safely.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at info@zaveratmall.com with photos of the damage or defect. We will arrange for a replacement or refund for the damaged or defective item.
